Frequently Asked Questions
Q: Do my points or stamps expire?
A: All points and stamps issued have a validity period of 6 months, so be sure to redeem your rewards before they expire!
Q: I forgot to have my points keyed in during my last visit. Can I still have them added?
A: Yes, do write in to us and attach an image of your original receipt, and we will be able to add the points for you. Do note that we will not be able to accept receipts for transactions that occured more than 7 calendar days from the date of transaction.
Q: Can I exchange my points for cash?
A: Points are strictly not exchangeable for cash, and can only be used to redeem rewards across our stores.
Q: I redeemed a reward previously but have changed my mind and would like to return it in exchange for points or cash. Is that possible?
A: All rewards redeemed are not eligible for exchanges or refunds for points or cash.
Q: I have more questions - is there a contact I can write in to?
A: For further queries, please write to us at firstname.lastname@example.org and we will be in touch!