BE A PART OF THE PROVIDORE COMMUNITY!
Earn one point with every dollar spent and use your points to redeem exclusive rewards with us!
ALL ABOUT POINTS
Q: How do I earn points?
Q: How do I redeem my rewards?
A: Approach any of our staff members in stores should you wish to redeem a reward.
Q: Do points expire?
Example 1 (points earned before 1 March 2023)
For example, if you earned 100 points on 1 Jan 2023, and 100 points on 20 Jan 2023, these 200 points will expire on 1 July 2023.
Example 2 (points earned on or after 1 March 2023)
For example, if you earned 100 points on 1 April 2023, and 100 points on 25 April 2023, these 200 points will expire on 1 Nov 2023.
Q: What if I forgot to get my points added on my last visit?
Q: Can I exchange points for cash?
Q: How do I submit my receipt for points?
A: If you’ve forgotten to provide your email address during payment, you can simply fill up our help form, take a picture with your phone and send it off to us!
Please do send it via our form HERE and give us as much detail as possible so that we assist your the best that we can.
Q: I didn't receive my Login/Sign Up PIN code...
A: If you’re unable to see your PIN, please do check your SPAM/FILTERED email inboxes. However, if you are still unable to sign in or login; please do contact us via our form HERE and give us as much detail as possible so that we assist you the best that we can.
Q: Can I unsubscribe from loyalty program?
A: If you wish to discontinue your membership with us; please write to us via our form HERE and we will remove you and all your associated contacts details from our program. Do note you will also lose all points and rewards that you have previously earned upon account deletion.
Q: I changed my mind on a reward, can I...?
A: All rewards redeemds are not eligible for exchanges or refunds for points or cash.